HOW LONG DOES IT TAKE FOR MY JEWELRY TO BE SHIPPED?
Due to the handmade, made-to-order nature of my jewelry, orders usually take about 7-15 business days to process and produce, but production time typically increases during sales and holidays. Please keep in mind that I am a small business and create everything by hand, just for you! You will be notified via email when your order ships.
DO YOU OFFER RUSH SERVICES?
We do! Rush Service is for any customer who would like their order made faster than our regular turn-around time. With rush service, we will have your jewelry made within 2 business days vs 4-10 business days. The fee is $45 for one item, $10 for each additional piece. You can add it to your shopping cart. This does NOT include shipping time so please be sure to select EXPRESS shipping upon checkout.
To be fair to all our customers – we don’t allow any customer to ‘jump the queue’. Instead, if you need your order faster than normal, we actually work overtime hours to get it done.
WHAT ARE MY SHIPPING OPTIONS?
DOMESTIC Shipping Options
- USPS Ground Advantage (2-5 business days in transit, includes $100 insurance)
- USPS Priority Mail Insured (2-3 business days in transit)
- USPS Priority Express Mail Insured (1-2 business days in transit)
*please note Express mail will only speed up delivery time, not production time. If you wish to rush your order please add to your shopping cart “rush my order” fee; $45
INTERNATIONAL
We DON NOT offer international shipping at this time.
DO YOU OFFER LOCAL PICKUP?
Yes! We offer local pickup at our studio in downtown Burlington, VT. You can select this option at checkout. These orders are still subject to standard processing times. You’ll receive an email notifying you when your order is ready to be picked up, along with our Studio hours for the week. Check studio hours HERE
MY PACKAGE GOT LOST
If your package is lost in transit, please contact your local Postal Service. If you purchased Priority/Insured shipping you can file a claim with USPS, so they can begin the attempt to recover or refund you for the lost package. You can then contact info<at>gosiameyerjewelry.com to replace your order.
No, we don’t
I DIDN’T GET MY ORDER EMAIL OR MY TRACKING NUMBER WHAT DO I DO?
Check your ‘spam’ folder, sometimes emails get stuck there or contact me via this contact from HERE
DO YOU GIFT WRAP?
Yes, we do! We wrap the jewelry in a jewelry box branded with the Gosia Meyer Jewelry logo. If you buy one item it comes gift wrapped. If you buy more than one item and would like separate gift boxes, you need to select gift wrapping upon checkout.
HOW DO YOU PACKAGE JEWELRY?
Jewelry is shipped in jewelry boxes, wrapped in tissue paper. I attach a small plastic zip-lock bag for storing your jewelry to prevent tarnish. We do not ship an invoice or a receipt on domestic orders to save paper. The jewelry is sent in a bubble mailer small enough to fit in most mailboxes and through most mail slots.
** In the interest of conservation, multiple orders will be shipped in the same gift box..***
HOW DO I CLEAN MY JEWELRY?
Please see my JEWELRY CARE page.
MY NECKLACE HAS TARNISHED, WHY?
Please see my JEWELRY CARE page
I HAVE A METAL ALLERGY. IS YOUR JEWELRY HYPOALLERGENIC?
All the metals we use are hypoallergenic, nickel-free, and lead free.
WHAT IS GOLD FILLED?
Gold fill is created by bonding a thin layer of gold to a thicker core of brass, which itself is an alloy of copper and zinc. Typically, 14K gold (14 karats, the standard for jewelry) is used for the thin layer of gold. Read more about gold-filled from my blog post HERE
CAN I CANCEL MY ORDER?
All jewelry is made to order. If you need to cancel your order you must do so within 24 hours from placing your order. For RUSH ORDERS you must contact me within 1 hour of placing your order. To cancel please contact me via my contact page, thank you!
DO YOU OFFER EXCHANGES?
Exchanges are available for most items except personalized jewelry. You must contact me within 48 hours of receiving your item if you wish to exchange it.
Exchanged items will incur additional shipping charges. Items must be unworn and returned within 3 days in their original packaging.
IMPORTANT- Please note I CANNOT accept exchanges for custom made rings, bangle bracelets, and custom-made personalized necklaces – please make sure you know your size before you place the order.
**Please note due to health code concerns earrings can not be returned/exchanged.**
To start an exchange process go HERE
DO YOU OFFER REFUNDS?
Due to the handmade, made-to-order nature of my business, I do not offer refunds unless there is an error on my part or if an item is faulty. In this case please contact me within 2 days of receipt for a refund, exchange, or store credit. Custom orders including bulk bridal orders, sale/clearance items, and pieces that you have requested me to adjust or make changes to are not returnable or exchangeable.
To start an exchange process go HERE
IMPORTANT: Please note: Our jewelry is delicate and dainty. Make sure you read the item descriptions very carefully before purchasing. Please be aware that the photos may make the items larger than they really appear. Please contact me if you have any questions about the size of any item.
HOW DO I RETURN MY JEWELRY FOR AN EXCHANGE?
Please fill out the exchange form to begin the process.
When sending your item back to me, please use a padded envelope or box to make your return. Please insure your return. I am not responsible for lost or damaged items during shipping.
THE NECKLACE I ORDERED IS TOO SHORT FOR ME, WHAT ARE MY OPTIONS?
As my personalized necklaces are not exchangeable, I can not offer an exchange free of charge. I can resize your necklace, the fee will be $20 plus the price difference of the longer necklace plus shipping charges. Please contact me directly at info @gosiameyerjewelry.com. You can also purchase the chain extender. You will find it in the ‘Accessories’ section of my jewelry shop.
CHAINS IN MY LAYERED NECKLACE ARE GETTING TANGLED WHILE WEARING
Unfortunately, there is no real trick for keeping the chains from twisting. Simply run your fingers through the chains every-now-and-then to keep them from twisting
DO YOU REPAIR BROKEN JEWELRY?
We handle repair requests within 30 days of purchase on a case-by-case basis. While repairs are not guaranteed to be free, we do our best to be fair depending on the situation.
After 30 days, we no longer offer repairs, but we’re happy to provide a discount toward a brand new piece.
If the issue is due to a fault in the piece, we’ll take care of the repair and return shipping at no cost to you.
PERMANENT JEWELRY EVENTS
Permanent jewelry event deposits are non-refundable. For events, we require at least 2 weeks notice for cancellations. Saturday events require 6 weeks notice. We are happy to reschedule your event and apply the deposit toward a new date whenever possible.
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Please fill out the repair form to begin the process.
PRIVACY POLICY
Gosia Meyer Jewelry is committed to protecting the security of your personal information. Under absolutely no circumstances will we sell, loan, rent, trade, or release your name, address, email address, or any other personal information to a third party.
WHAT ARE YOUR BUSINESS HOURS?
My business hours are Monday-Friday. 9 am – 5 pm EST. Downtown Burlington Studio HERE
